Latest Thunderbird desktop questions: Sun Apr 19 16:06:19 UTC 2026

Author: Automated

.answer_poll_count.txt

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2026/2026-04-18-2026-04-18-thunderbird-answers-for-questions-desktop.csv

@@ -27,3 +27,4 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1812502,1577045,2026-04-19 09:07:03 -0700,2026-04-19 09:07:03 -0700,"<p>What is your anti-virus software? </p><p>Do you get a security exception prompt? <a href=""https://support.mozilla.org/en-US/kb/add-security-exception"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/add-security-exception</a> </p>",christ1,false,0,0
 1812482,1577049,2026-04-19 03:09:14 -0700,2026-04-19 03:09:14 -0700,"<p>It is exceedingly difficult to get anything useful from a diagnostic process when you have already decided where the problem lies.  Unfortunately these days the problem rarely lies where the error occurs. First things first.  I really do not care if you can login on some web page.  That is a webpage,not email or an email server which uses completely different protocols.  Comparing webmail and real email is a little like comparing travel by road and air.  Both get you to the same destination in the end but how they do it is only vaguely similar.  Even if webmail does allow you to interact with your email it offer almost no diagnostic value at all..  The next most important thing is that these days the password used on a website is often not the one to be used for email. ATT being one of the huge players in the US market that never uses the same password. </p><p>However as your setting worked for a number of days,there is no inherent reason to think they magically changed overnight we need to be looking outside the traditional email client email server box..   </p><p>I am guessing that you fixed the antivirus on your new computer about the time everything went pear shaped.  It is truly amazing the amount of failure in email that is caused by antivirus products and their ancillary software.  Firewalls, VPNs and other security breaking things like a failure to respect encrypted communications.  Instead hacking them with man in the middle hacking techniques and rather dodgy self signed encryption certificate that Thunderbird does not accept by default because the chain of trust in the certificate space is crucial to the whole encrypted communications process. </p><p>So what antivirus do you use?  If you disable it does the problem with mail go away? </p>",MattAuSupport,false,0,0
 1812486,1577049,2026-04-19 03:18:59 -0700,2026-04-19 03:20:18 -0700,<p>Lots of word salad with little value.  But to answer with two important facts; </p><p>1. Anti-virus was installed FIRST. THEN everything else. So that blows it out of the water being the issue.  And after everything was installed it worked fine FOR 3-4 DAYS. </p><p>2. You apparently missed the point that the PASSWORD is not being accepted in TB. At CenturyLinks site the SAME PASSWORD WORKS.  </p><p>Your only question really seems to be what AV I use.... BitDefender. </p>,kendepue,false,0,0
+1812515,1577049,2026-04-19 11:59:05 -0700,2026-04-19 11:59:05 -0700,"<p>Matt's comments are valid. Thunderbird is intentionally ignorant of what it does. It sends the password you provided and displays the return message. That is, Thunderbird is not rejecting your password: your email provider is. So, as Matt indicated, something else is involved. I suggest checking to see if Bitdefender has a means to bypass email, or possibly disable Bitdefender for a test. </p>",davidsk,false,0,0

2026/2026-04-18-2026-04-18-thunderbird-creator-answers-desktop-all-locales.csv

@@ -19,6 +19,6 @@ id,created,updated,locale,product,title,is_solved,solution,solved_by,is_spam,las
 1577034,2026-04-18 14:17:34 -0700,2026-04-18 14:17:34 -0700,en-US,thunderbird,downolading files from rss channels is broken,false,,,false,,"",attachments,windows-11;thunderbird;attachments;,_Petr_,"<p>Hi, The goal is download attachments from a RSS feed. I set a specific folder so i don't have to select path for every single file. Then clicking on the file link and it should start to download but it is very unreliable especially when used on many files in sequence it silently fails.  Related big problem is absence on any useful file transfer indicator like Firefox has. There is a ""download manager"" tab but it is completely useless. It does not show any progress and the view has no scroll bar so nothing useful can actually be seen there. Downloading using ""save as"" button works. So you should either fix the direct link download or disable the feature completely until it does work, to avid missing files, because that is the worst outcome. </p>",_Petr_;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:149.0) Gecko/20100101 Firefox/149.0;tb_version:149.0.2;os:Windows 11;kb_visits_prior:[""/en-US/kb/filelink-large-attachments""]",0,0,0,,,
 1577042,2026-04-18 15:19:34 -0700,2026-04-18 15:46:19 -0700,en-US,thunderbird,Thunderbird Inbox keeps disappearing,false,,,false,1812414,1812414;,crashing-and-slow-performance,windows-11;thunderbird;crashing-and-slow-performance;,Leo.Levosky,<p>I've been using TB for years. Lately I can be browsing the Inbox when the contents will disappear and I get a message saying something like no messages found. After about 30 seconds the Inbox is displayed again. </p><p>TB never used to do this and it is similar to Firefox refreshing the screen which it also never used to do this. </p><p>Also how do I get from the Beta version to the standard version? </p>,Leo.Levosky;Mapenzi;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:149.0) Gecko/20100101 Firefox/149.0;tb_version:149.0b2 (32-bit);os:Windows 11,1,0,0,,,
 1577044,2026-04-18 15:53:31 -0700,2026-04-18 20:27:09 -0700,en-US,thunderbird,Getting a message about being blacklisted,false,,,false,1812445,1812420;1812440;1812445;,connectivity,windows-7;thunderbird;connectivity;,michael.butler101,"<p>I have two different email accounts in Thunderbird. One is a Gmail account one is from <a href=""http://Comcast.net"" rel=""nofollow"">Comcast.net</a>. When I start Thunderbird it checks Gmail fine, but then I get a little pop up in the lower left-hand corner it says Comcast has blacklisted my IP. After a few more  seconds a dialogue box pops up asking for my password. When I type in my password I get the same crap over and over. </p><p>I know my IP is not blacklisted because I can log on to my Comcast account in a browser no problem same IP. What's going on, do you think I picked up some sort of malware? I've scanned I can't find anything. </p><p>Michael Butler <a href=""mailto:michael.butler101@comcast.net"" rel=""nofollow"">michael.butler101@comcast.net</a> </p>",michael.butler101;rednoise;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0;tb_version:115.18.0 64-bit;os:Windows 7;kb_visits_prior:[""/en-US/kb/protect-your-thunderbird-passwords-primary-password""]",3,0,0,,,
-1577045,2026-04-18 16:00:08 -0700,2026-04-19 09:08:26 -0700,en-US,thunderbird,The certificate for imap.gmail.com:993 is not from a trusted source - Le certificat pour imap.gmail.com:993 ne provient pas d’une source sûre. Sous windows 11,false,,,false,1812502,1812502;,connectivity,windows-11;thunderbird;connectivity;,24.remont.bernard,"<p>Bonjour, </p><p>Depuis plusieurs semaine ce problème survient. </p><p>""Le certificat pour <a href=""http://imap.gmail.com"" rel=""nofollow"">imap.gmail.com</a>:993 ne provient pas d’une source sûre"".  </p><p>Ce problème, uniquement sur l'ordinateur avec windows 11. Sur le GSM pas de problèmes. </p><p><br> D'avance merci pour votre réponse. Cl. BERNARD </p><p>Courriel: [edited]@gmail.com </p><p>Hello, </p><p>This problem has been occurring for several weeks. </p><p>""The certificate for <a href=""http://imap.gmail.com"" rel=""nofollow"">imap.gmail.com</a>:993 is not from a trusted source."" </p><p>This problem only occurs on my computer running Windows 11. There are no problems on my mobile phone. </p><p>Thank you in advance for your reply. </p><p>Cl. BERNARD </p><p>Email: [edited]@gmail.com </p>",24.remont.bernard;christ1;,false,false,true,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:149.0) Gecko/20100101 Firefox/149.0;kb_visits_prior:[""/fr/kb/accessibilite-avec-thunderbird""];tb_version:Version: 149.0.2;os:Windows 11",1,0,0,2026-04-19T02:16:57.312069-07:00,"{""username""=>""christ1"", ""display_name""=>""christ1"", ""avatar""=>""https://profile.accounts.firefox.com/v1/avatar/c""}",christ1
+1577045,2026-04-18 16:00:08 -0700,2026-04-19 09:08:26 -0700,en-US,thunderbird,The certificate for imap.gmail.com:993 is not from a trusted source - Le certificat pour imap.gmail.com:993 ne provient pas d’une source sûre. Sous windows 11,false,,,false,1812502,1812502;,connectivity,windows-11;thunderbird;connectivity;,24.remont.bernard,"<p>Bonjour, </p><p>Depuis plusieurs semaine ce problème survient. </p><p>""Le certificat pour <a href=""http://imap.gmail.com"" rel=""nofollow"">imap.gmail.com</a>:993 ne provient pas d’une source sûre"".  </p><p>Ce problème, uniquement sur l'ordinateur avec windows 11. Sur le GSM pas de problèmes. </p><p><br> D'avance merci pour votre réponse. Cl. BERNARD </p><p>Courriel: [edited]@gmail.com </p><p>Hello, </p><p>This problem has been occurring for several weeks. </p><p>""The certificate for <a href=""http://imap.gmail.com"" rel=""nofollow"">imap.gmail.com</a>:993 is not from a trusted source."" </p><p>This problem only occurs on my computer running Windows 11. There are no problems on my mobile phone. </p><p>Thank you in advance for your reply. </p><p>Cl. BERNARD </p><p>Email: [edited]@gmail.com </p>",24.remont.bernard;christ1;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:149.0) Gecko/20100101 Firefox/149.0;kb_visits_prior:[""/fr/kb/accessibilite-avec-thunderbird""];tb_version:Version: 149.0.2;os:Windows 11",1,0,0,,,christ1
 1577048,2026-04-18 16:33:25 -0700,2026-04-18 16:33:25 -0700,en-US,thunderbird,Ändra färg,false,,,false,,"",customization,thunderbird;customization;,dahnfe,<p>Hej! Jag vill ändra färgerna i Thunderbirds inkorg /DAHN </p>,dahnfe;,false,false,false,";useragent:Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/147.0.0.0 Mobile Safari/537.36;tb_version:Version 18.0;kb_visits_prior:[""/en-US/kb/thunderbird-android-import""]",0,0,0,,,
-1577049,2026-04-18 16:49:20 -0700,2026-04-19 03:20:18 -0700,en-US,thunderbird,Sending of Password fails,false,,,false,1812486,1812482;1812486;,passwords-and-sign-in,windows-11;thunderbird;passwords-and-sign-in;,kendepue,"<p>As so many have experienced, but I have yet to find the actual solution, I will bring up the issue. </p><p>I recently purchased a new computer.  Installed Thunderbird, created all the mail accounts I have and... no problems.  All the accounts, once created, populated with emails.  For 3-4 days, there were no issues. </p><p>Important to note:  I let TB use all the default settings.  And once everything was up and running &gt;&gt;&gt;&gt;I did not change anything&lt;&lt;&lt;&lt;&lt;. </p><p>Then a few days later, I started getting the following messages for two accounts that had migrated from <a href=""http://q.com"" rel=""nofollow"">q.com</a> to <a href=""http://myctl.net"" rel=""nofollow"">myctl.net</a>.  Entering the 100% proven-correct password results in the know endless-loop of entering the password and the same pop-up error message.  The PW is 100% correct as I can go to Centurylinks' website and login using that same, exact password and read my emails. </p><p>I've spent enough time trying all the suggestions here, reddit, facebook etc so I'd thought I'd see if anyone has actually found a solution. </p>",kendepue;MattAuSupport;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:149.0) Gecko/20100101 Firefox/149.0;tb_version:149.0.2;os:Windows 11,2,0,0,,,
+1577049,2026-04-18 16:49:20 -0700,2026-04-19 11:59:05 -0700,en-US,thunderbird,Sending of Password fails,false,,,false,1812515,1812482;1812486;1812515;,passwords-and-sign-in,windows-11;thunderbird;passwords-and-sign-in;,kendepue,"<p>As so many have experienced, but I have yet to find the actual solution, I will bring up the issue. </p><p>I recently purchased a new computer.  Installed Thunderbird, created all the mail accounts I have and... no problems.  All the accounts, once created, populated with emails.  For 3-4 days, there were no issues. </p><p>Important to note:  I let TB use all the default settings.  And once everything was up and running &gt;&gt;&gt;&gt;I did not change anything&lt;&lt;&lt;&lt;&lt;. </p><p>Then a few days later, I started getting the following messages for two accounts that had migrated from <a href=""http://q.com"" rel=""nofollow"">q.com</a> to <a href=""http://myctl.net"" rel=""nofollow"">myctl.net</a>.  Entering the 100% proven-correct password results in the know endless-loop of entering the password and the same pop-up error message.  The PW is 100% correct as I can go to Centurylinks' website and login using that same, exact password and read my emails. </p><p>I've spent enough time trying all the suggestions here, reddit, facebook etc so I'd thought I'd see if anyone has actually found a solution. </p>",kendepue;MattAuSupport;davidsk;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:149.0) Gecko/20100101 Firefox/149.0;tb_version:149.0.2;os:Windows 11,3,0,0,,,

2026/2026-04-19-2026-04-19-thunderbird-creator-answers-desktop-all-locales.csv

@@ -13,3 +13,4 @@ id,created,updated,locale,product,title,is_solved,solution,solved_by,is_spam,las
 1577134,2026-04-19 08:46:07 -0700,2026-04-19 12:00:24 -0700,en-US,thunderbird,cant recall password,true,1812516,davidsk,false,1812516,1812516;,reset-passwords,windows-11;thunderbird;reset-passwords;,ejenny.internetcf,<p>want to set up in Thunderbird emailing cant recall what password to use </p>,ejenny.internetcf;davidsk;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/147.0.0.0 Safari/537.36 Edg/147.0.0.0;tb_version:not sure;os:Windows 11;solver_id:7565584",1,0,0,,,
 1577151,2026-04-19 11:56:20 -0700,2026-04-19 11:56:20 -0700,nl,thunderbird,Kan ik Thunderbird op 2 verschillende devices installeren?,false,,,false,,"",install,windows-10;thunderbird;install;,f.c.mennega,"<p>Dag, ik gebruik Thunderbird op mijn PC (Windows 10). Ik wil graag Thunderbird ook op mijn laptop installeren (Windows 11) zodat ik mijn mail onderweg kan inzien. Kan ik Thunderbird op 2 devices installeren en afwisselend gebruiken? </p>",f.c.mennega;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:149.0) Gecko/20100101 Firefox/149.0;tb_version:149.02 64 bits;os:Windows 10,0,0,0,,,
 1577170,2026-04-19 14:56:59 -0700,2026-04-19 14:56:59 -0700,nl,thunderbird,lokale mappen zijn verdwenen uit postvak in,false,,,false,,"",email-and-messaging,windows-11;thunderbird;email-and-messaging;,julesboere,<p>mappen terughalen </p>,julesboere;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/147.0.0.0 Safari/537.36 Edg/147.0.0.0;tb_version:149.02;os:Windows 11;kb_visits_prior:[""/nl/kb/gearchiveerde-berichten""]",0,0,0,,,
+1577174,2026-04-19 15:44:16 -0700,2026-04-19 15:44:16 -0700,en-US,thunderbird,Language and script support,false,,,false,,"",languages,linux;thunderbird;languages;,ash721,"<p>Does Thunderbird support the Marathi language and script? This language uses the Devnagri script. If it's available, how do I use it for emails? </p>",ash721;,false,false,false,;useragent:Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0;tb_version:140.8.1esr;os:Linux,0,0,0,,,