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Latest Thunderbird desktop questions: Mon Apr 20 12:24:16 UTC 2026
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.answer_poll_count.txt

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2026/2026-04-17-2026-04-17-thunderbird-answers-for-questions-desktop.csv

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@@ -11,7 +11,6 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
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1812186,1576796,2026-04-17 01:54:37 -0700,2026-04-17 01:54:37 -0700,"<p>I think there are some outdated instructions floating around out there. Try this: </p><p>In the Address Book, click the little icon to the right of the New Contact button (see attached image.) Give the new list a name. You are supposed to be able to start typing addresses from your Address book in there, but I find it doesn't always work. What works more reliably is to confirm the Mailing list, then start drag-and-dropping entries from the Address Book onto the new Mailing List. See the attached animation. </p>",rednoise,false,0,0
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1812246,1576796,2026-04-17 13:09:05 -0700,2026-04-17 13:09:05 -0700,<p>Thank you so much for the reply. Appreciate it. Bruce </p>,kiddfam,false,1,0
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1812202,1576802,2026-04-17 07:44:02 -0700,2026-04-17 07:44:02 -0700,"<em><p>johnb3030 <a href=""#question-1576802"" rel=""nofollow"">said</a></p></em> <blockquote>I would like to have a text label on or in place of the Get Messages icon in the tree header. I found this suggested procedure: 1. Right-click on Toolbar 2. Select ""Customize"" 3. Select desired choice in ""Button Style"" 4. Select ""Get Messages"" 5. Click on Save Nothing happens! I asked this in alt.comp/software.thunderbird and received several conflicting replies, none of which resolved the issue. </blockquote> <p>Button style affects all buttons; you can't select them specifically. 'Text only' works for me on TB 149.0.2 and 140.9.1esr. </p>",siffemoz,false,0,0
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1812213,1576811,2026-04-17 10:13:01 -0700,2026-04-17 10:13:01 -0700,<p>Peux-tu donner plus de détails sur ton problème ? Que se passe-t-il quand tu ouvres Thunderbird  ? Y a-t-il un message d'erreur et le cas échéant lequel ? Une copie d'écran illustrant ton problème sera la bienvenue. </p>,Mapenzi,false,0,0
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1812212,1576840,2026-04-17 10:04:26 -0700,2026-04-17 10:04:26 -0700,<p>Quale errore esattamente? Con quaeli parametri? Hai attiva una autenticazione a 2 fattori su Aruba? </p>,@next,false,0,0
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1812228,1576841,2026-04-17 12:18:21 -0700,2026-04-17 12:18:21 -0700,<p><em>ere is the error message when I try to send an email or forward an email: </em> The message sending failed. An error occurred while sending the email. The server responded: DfERwzp30T90v Mail rejected. Username and email address belong to 2 different users. OFR203_528 [528]. Please check the message and try again. This is recurring and the address does not belong to 2 different users. I am forced to send from my mobile where I have no issues. Best regards<em> </em> I have never seen that message before. Please post screenshot of server settings pane and also of the SMTP server settings pane so that we can see exactly what the server sees. That may be helpful. Thank you. </p>,davidsk,false,0,0
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1812282,1576841,2026-04-17 17:09:49 -0700,2026-04-17 17:09:49 -0700,<p>Hello </p>,artarscal,false,0,0
@@ -24,6 +23,7 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
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1812300,1576851,2026-04-17 18:33:01 -0700,2026-04-17 18:33:01 -0700,"<p>Can you also post your Troubleshooting Information? At the top right of the Thunderbird window, click the menu button ≡, then select Help &gt; Troubleshooting Information. Press the ""Copy text to clipboard button"" and paste the information into your reply. </p>",christ1,false,0,0
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1812276,1576852,2026-04-17 16:27:32 -0700,2026-04-17 16:27:32 -0700,"<p>Hola, Si no llega entonces alguna protección o antispam del servidor del cliente esta actuando, por lo general el remitente recibe una notificación que el correo fue bloqueado, Mas detalles necesitas que lo vea algún administrador de los servicios de correos. Saludos </p>",pcp04,false,0,0
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1812218,1576853,2026-04-17 11:06:39 -0700,2026-04-17 11:06:39 -0700,<p>Hai eliminato anche il server SMTP? Ed eventuali calendari sincronizzati? </p>,@next,false,0,0
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1812601,1576853,2026-04-20 09:58:14 -0700,2026-04-20 09:58:14 -0700,"<p>l'smtp si, il calendario io ne vedo solo uno. come si fa avedere se ci sono altri calendari sincronizzati? </p>",certificazionicsp,false,0,0
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1812254,1576874,2026-04-17 14:17:42 -0700,2026-04-17 14:17:42 -0700,"<p>They're probably gone. BUT, you can verify. </p> <ol><li> click help&gt;troubleshootinginformation </li><li> scroll to 'profile folder' and click 'open folder' </li><li> if IMAP file, click the imapmail folder. If POP, click the mail folder </li><li> now click the account folder where you should see such as inbox, inbox.msf, sent, sent.msf, junk, jun.msf, etc. Is there a file named Trash? There is likely one named Trash.msf, but you're looking for one named Trash. </li><li> if you find it, rightclick and open in a simple text editor, such as Notepad. If there is no Trash file, then the trans was somehow emptied. Let me know if you found the Trash folder and we can proceed from there. </li></ol>",davidsk,false,0,0
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1812255,1576874,2026-04-17 14:31:40 -0700,2026-04-17 14:31:40 -0700,"<p>Thanks for the response. followed your directions to ""mail folder."" that presented me with 4 entries: local folders; <a href=""http://mail.zianet.com"" rel=""nofollow"">mail.zianet.com</a>; <a href=""http://mail.zianet-1.com"" rel=""nofollow"">mail.zianet-1.com</a>, &amp; -<a href=""http://2.com"" rel=""nofollow"">2.com</a>. Where did I go wrong? </p>",judiths,false,0,0
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1812258,1576874,2026-04-17 14:41:21 -0700,2026-04-17 14:41:21 -0700,"<p>You did nothing wrong. Can you post a screenshot of that folder? I presume this is a POP account. Can you also go to account settings pane, then the server settings pane for the account, and do a screenshot there that shows the bottom row, titled 'local directory'? (Or post the exact text that appears there? Thank you. </p>",davidsk,false,0,0

2026/2026-04-17-2026-04-17-thunderbird-creator-answers-desktop-all-locales.csv

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1576841,2026-04-17 09:16:15 -0700,2026-04-17 17:21:14 -0700,en-US,thunderbird,impossible envoyer mail,false,,,false,1812284,1812228;1812282;1812284;,send-and-receive-email,windows-10;thunderbird;send-and-receive-email;,artarscal,<p>Voilà le message d'erreur quand je veux envoyer un mail ou transferer un mail L’envoi du message a échoué. Une erreur est survenue lors de l’envoi de l’e-mail. Le serveur a répondu : DfERwzp30T90v Mail rejete. Identifiant et adresse mail appartiennent a 2 utilisateurs differents. OFR203_528 [528]. Veuillez vérifier le message et essayer à nouveau. C'est récurrent et l 'adresse n' appartient pas 2 utilisateurs différents Je suis obligée d 'envoyer de mon portable où je n'ai pas de soucis Cordialement </p>,artarscal;davidsk;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:149.0) Gecko/20100101 Firefox/149.0;tb_version:149.0.2;os:Windows 10,3,1,1,,,
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1576851,2026-04-17 10:40:12 -0700,2026-04-17 18:33:02 -0700,en-US,thunderbird,password with two @@ sign down not works,false,,,false,1812300,1812256;1812287;1812292;1812293;1812296;1812300;,passwords-and-sign-in,windows-11;thunderbird;passwords-and-sign-in;,jens.borghardt,<p>use version 149.0.2 passwort like 19@sEEs@60 with an gmx accounts does not works </p><p><br> i have tested on different machines </p>,jens.borghardt;davidsk;christ1;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:140.0) Gecko/20100101 Firefox/140.0;tb_version:149.0.2;os:Windows 11,6,1,1,,,
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1576852,2026-04-17 10:43:59 -0700,2026-04-17 16:27:33 -0700,es,thunderbird,PROBLEMA CORREO ELECTRÓNICO,false,,,false,1812276,1812276;,send-and-receive-email,windows-10;thunderbird;send-and-receive-email;,jiroasesores,"<p>BUENOS DÍAS. TENEMOS UN PROBLEMA CON EL CORREO QUE SE MANDA A UN CLIENTE EN CONCRETO, NO LE LLEGA NUESTRO CORREO NI TAMPOCO SE REGISTRA EL CORREO ENVIADO EN SU SERVIDOR. COMO PODEMOS SOLUCIONARLO?. GRACIAS UN SALUDO PILAR </p>",jiroasesores;pcp04;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/147.0.0.0 Safari/537.36;tb_version:140.9.1esr;os:Windows 10;kb_visits_prior:[""/es/kb/thunderbird-and-exchange""]",1,0,0,,,
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1576853,2026-04-17 10:44:58 -0700,2026-04-17 11:06:40 -0700,it,thunderbird,problematica a seguito eleiminazione account,false,,,false,1812218,1812218;,account-management,windows-10;thunderbird;account-management;needsinfo;,certificazionicsp,"<p>Buongiorno, ho provveduto ad eliminare un account gmail da thunderbird e da quando l'ho cancellata continua ad apparire questa schermata? come posso fare per eliminarla </p>",certificazionicsp;@next;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/147.0.0.0 Safari/537.36;tb_version:140.9.1esr;os:Windows 10",1,0,0,,,
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1576853,2026-04-17 10:44:58 -0700,2026-04-20 09:58:14 -0700,it,thunderbird,problematica a seguito eleiminazione account,false,,,false,1812601,1812218;1812601;,account-management,windows-10;thunderbird;account-management;,certificazionicsp,"<p>Buongiorno, ho provveduto ad eliminare un account gmail da thunderbird e da quando l'ho cancellata continua ad apparire questa schermata? come posso fare per eliminarla </p>",certificazionicsp;@next;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/147.0.0.0 Safari/537.36;tb_version:140.9.1esr;os:Windows 10",2,0,0,,,
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1576874,2026-04-17 13:23:03 -0700,2026-04-19 14:40:18 -0700,en-US,thunderbird,Is there any way to restore emails deleted from trash,true,1812427,davidsk,false,1812521,1812254;1812255;1812258;1812266;1812279;1812280;1812285;1812290;1812299;1812306;1812316;1812372;1812404;1812407;1812409;1812411;1812425;1812427;1812430;1812431;1812434;1812520;1812521;,email-and-messaging,windows-11;thunderbird;email-and-messaging;,judiths,"<p>All emails in my trash folder disappeared. I do not know if this is due to something I did, or some other reason. Is there any way to restore the deleted emails? </p>",judiths;davidsk;,false,false,false,;solver_id:7562289;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:149.0) Gecko/20100101 Firefox/149.0;tb_version:149.0.2;os:Windows 11,23,0,0,,,
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1576876,2026-04-17 13:47:04 -0700,2026-04-17 16:36:26 -0700,en-US,thunderbird,use of vocal announcement for new messages when using yahoo mail,false,,,false,1812278,1812278;,accessibility,windows-11;thunderbird;accessibility;,krhacker,"<p>some time ago I configured by thunderbird account to announce ""You have mail"" and it worked reliably until frontier moved email support to yahoo. Since then I get the ""you have mail"" announcement for a low percentage of new mail messages received. I contacted yahoo mail support and they responded that this is a problem with thunderbird and has nothing to do with yahoo. I suspect it's a matter of which process ""sees"" the new message first - thunderbird of yahoo mail. I've tried not having a yahoo mail window active, but that makes no difference. Most of the time now I get only a ""gong"" sound when a new mail message is received rather than ""You have mail"" voice notification. </p>",krhacker;rednoise;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/147.0.0.0 Safari/537.36;tb_version:140.9.0esr (64-bit;os:Windows 11",1,0,0,,,
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1576883,2026-04-17 14:21:46 -0700,2026-04-17 14:21:46 -0700,en-US,thunderbird,"Jag har köpt en ny dator men kan inte komma in på min e-post, hur kommer jag vidare",false,,,false,,"",passwords-and-sign-in,windows-11;thunderbird;passwords-and-sign-in;,kenth2,<p>I have bought a new computer. When I try to get my e-mails I cannot log in. I´m pretty sure it is the right password. Maybe You can help me? </p>,kenth2;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:149.0) Gecko/20100101 Firefox/149.0;tb_version:149.0.2;os:Windows 11,0,0,0,,,

2026/2026-04-20-2026-04-20-thunderbird-answers-for-questions-desktop.csv

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1812553,1577219,2026-04-20 00:14:55 -0700,2026-04-20 00:14:55 -0700,"<p>Hi Lin, </p><p>Yes, that is what I see, however, when I set my desired email account as default, it always reverts back to the Gmail account when Thunderbird is restarted. </p>",lyle.beaman,false,0,0
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1812554,1577219,2026-04-20 01:25:58 -0700,2026-04-20 01:25:58 -0700,"<p>So, is the little star moving to your desired account, but then when you reopen Thunderbird, it's back to the Gmail account? And the ""Make Default"" button's grayed-out property reverts as well? </p><p>Do you notice any other preferences not sticking? I ask because the Default Account designation is stored in the prefs.js file, located in your Profile. If one preference is not sticking, I would expect to see other properties not sticking, either. </p><p>First thing to try is to restart Thunderbird in Troubleshooting Mode. Go to menu item &lt;Help | Troubleshoot Mode...&gt;. Let it temporarily, not permanently, disable all your add-ons. After it restarts, try changing the default account again. If it's successful, that could indicate a misbehaving add-on. </p><p>Please let us know the results. If that doesn't do it there are some other things to try. </p>",rednoise,false,0,0
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1812555,1577228,2026-04-20 02:21:28 -0700,2026-04-20 02:21:28 -0700,"<p>I assume you're creating an HTML format message, rather than plain text. </p><p>Look at the Styles drop-down list in the Write Message window toolbar. ""Paragraph"" style gives you what looks like double-spacing, though what it really is a space between blocks of text that end with a carriage return. ""Body Text"" style makes successive blocks of text appear right next to each other without a gap. </p><p>This can be changed on the fly. You can set the default in &lt;Settings | Composition | HTML Style&gt; and enabling/disabling the ""Use Paragraph format instead of Body Text by default"" option as you like. </p>",rednoise,false,0,0
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1812623,1577228,2026-04-20 11:41:51 -0700,2026-04-20 11:41:51 -0700,<p>Thank you !! </p>,azhagens,false,0,0
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1812573,1577230,2026-04-20 07:01:05 -0700,2026-04-20 07:01:05 -0700,<p>Go to TB menu &gt; Account Settings &gt; account &gt; Server Settings &gt; Server Settings and enable 'Check for new messages at startup'. </p>,siffemoz,false,0,0
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1812557,1577237,2026-04-20 03:22:23 -0700,2026-04-20 03:22:23 -0700,<p>Please describe your problem in much more detail. Include all error messages verbatim and in full. Screen shots would be helpful. </p>,rednoise,false,0,0
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1812561,1577249,2026-04-20 05:22:01 -0700,2026-04-20 05:22:01 -0700,<p>Che errori riscontri? Ti colleghi con una connessione fisso o mobile di TIM? </p>,@next,false,0,0
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1812562,1577249,2026-04-20 05:25:36 -0700,2026-04-20 05:25:36 -0700,"<p>In precedenza avevo il contratto con TIM e tutto andava bene, poi ho cambiato con FASTWEB e da quel momento ho avuto problemi. </p>",alexpalmi,false,0,0
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1812570,1577249,2026-04-20 06:47:43 -0700,2026-04-20 06:47:43 -0700,"<p>L'accesso tramite client come Thunderbird è abilito solo se usi una connessione TIM. Vedi qui: <a href=""https://www.tim.it/assistenza/assistenza-tecnica/mail/configurazione/client-pc"" rel=""nofollow"">https://www.tim.it/assistenza/assistenza-tecnica/mail/configurazione/client-pc</a> </p>",@next,false,0,0
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1812572,1577252,2026-04-20 06:58:44 -0700,2026-04-20 06:58:44 -0700,"<p>Try R. click Inbox &gt; Properties &gt; click 'Repair folder' button, then R. click Inbox &gt; Compact. Do the same for the Spam folder. </p>",siffemoz,false,0,0
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1812571,1577255,2026-04-20 06:57:41 -0700,2026-04-20 06:57:41 -0700,<p>Go to TB menu &gt; Settings &gt; Appearance &gt; Sorting and Threading &gt; click Unthreaded &gt; Propagate to All existing folders. </p>,siffemoz,false,0,0
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1812621,1577269,2026-04-20 11:32:19 -0700,2026-04-20 11:32:19 -0700,"<p>i will assume this is an IMAP account. If not,let me know, as steps would be different. </p><p>You can export your IMAP messages with these steps: </p> <ol><li> verify that the account can be downloaded at 'synchronization&amp;storage' pane and click 'advanced' tab </li><li> then, check that you have 'sync regardless of age' at same pane </li><li> next, click file&gt;offline&gt;download to ensure you get all content of all folders </li><li> next, click help&gt;troubleshootinginformation </li><li> scroll to 'profile folder<em> and click 'open folder' </em> </li><li> EXIt thunderbird. you are now in the profile </li><li> click the imapmail folder and then the IMAP account folder </li><li> Look for the message folders, identified by the combination names such as inbox, inbox.msf, sent, sent.msf, etc. IGNORE the msf entries, but COPY all of the others elsewhere </li><li> start thunderbird </li><li> install the 'importexport NG addon </li><li> highlight Local Folders </li><li> righclick and select the importexport option to import mbox </li><li> locate and select one of the exported message folders, such as 'inbox' </li><li> repeat the prior two steps for each exported message folder </li><li> you should now see all account folders in Local Folders with their content. Check that content is there. </li><li> You now have saved all account messages locally and, once you confirm to yourself that you have everything, you can remove that account. </li><li> after setting up a new account, you are ready to COPY the saved messages to the new account. </li></ol> <p>After new IMAP account is set up, do the following: </p> <ol><li> Create the desired folders in the new account </li><li> For each folder, select messages in the Local Folders folder, and select the 'COPY to' option. IMAP was not designed for high-volume copying, so you may need to do that in batches. Or create a manual filter to do the COPY. Repeat for each folder. CHECK to ensure all messages are successfully copied. </li><li> once satisfied, you may delete the Local Folders folders. </li></ol>",davidsk,false,0,0
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1812588,1577270,2026-04-20 08:57:03 -0700,2026-04-20 08:57:03 -0700,"<p>COME SPESSO ACCADE NON PARTONO LE MAIL DALL'ACCANT DI ALICE DA TIM FUNZIONA, GMAIL FUNZIONA </p>",davide.scorrano,false,0,0
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1812616,1577279,2026-04-20 11:09:10 -0700,2026-04-20 11:09:10 -0700,"<p>This article can assist: <a href=""https://support.mozilla.org/en-US/kb/what-winmaildat-attachment"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/what-winmaildat-attachment</a> </p>",davidsk,false,0,0

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